93pkr Privacy Policy

1 Introduction

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1.1 93pkr ("we", "us", "our") is committed to protecting the personal information of all individuals who interact with our Platform. This Privacy Policy describes our practices with respect to the collection, storage, use, disclosure, and protection of personal data submitted by players and visitors based primarily in Pakistan.

1.2 This Policy is effective as of January 2026 and supersedes all prior versions. 93pkr reserves the right to update this Policy from time to time. Where changes are material, registered players will be notified via email or an on-platform notification. Your continued use of the Platform following notification of any change constitutes acceptance of the revised Policy.

1.3 If you have any questions about how 93pkr handles your personal data, you may contact our support team at any time. Contact details are provided in Section 14 of this Policy.

2 Data We Collect

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2.1 93pkr collects personal data across several categories depending on your level of interaction with the Platform. The following table summarises the categories of data we collect and specific examples within each category:

2.2 We do not collect special category data (such as biometric data, health information, or political opinions) except where CNIC-based age verification incidentally involves the processing of identity photographs. Such data is used solely for age and identity verification and is not processed for any other purpose.

3 How We Collect Data

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3.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.

3.2 Automatically — when you visit or interact with the Platform, our servers and analytics tools automatically record technical and usage data including your IP address, device information, and browsing behaviour within the Platform.

3.3 From third-party payment providers — when you make a deposit or request a withdrawal via JazzCash, EasyPaisa, HBL, UBL, SadaPay, or USDT TRC20, the respective payment provider shares transaction confirmation data with us for the purpose of crediting or debiting your account balance.

3.4 From identity verification services — where 93pkr engages a third-party KYC verification service to assist with CNIC validation or liveness checks, that service may share verification outcome data and document analysis results with us as part of the compliance process.

3.5 From cookies and similar technologies — as described in Section 7 of this Policy.

4 How We Use Your Data

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4.1 93pkr uses your personal data for the following purposes:

• Account creation and management: To register your account, maintain your account balance, process your bets and game results, and provide you with access to all Platform features.
• Identity and age verification: To confirm that you are who you claim to be and that you meet the minimum age requirement of 21 years before any withdrawal is processed.
• Payment processing: To execute deposits and withdrawals via your chosen payment method and to maintain an accurate transaction history on your account.
• Fraud prevention and AML compliance: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited behaviours in accordance with our compliance obligations.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance.
• Responsible gaming: To monitor your gaming patterns and — where applicable — enforce deposit limits, cooling-off periods, or self-exclusion requests in line with our responsible gaming obligations.
• Platform improvement: To analyse usage patterns across the Platform, identify technical issues, and improve the quality and performance of games and services offered to Pakistani players.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences as described in Section 12.
• Legal and regulatory compliance: To meet obligations imposed by applicable laws, regulatory bodies, or court orders.

4.2 93pkr will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or having a separate legal basis for doing so.

5 Legal Basis for Processing

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5.1 93pkr processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 93pkr — including account management, payment processing, and delivery of gaming services — is carried out on the basis that it is necessary to fulfil our contractual obligations to you.
• Legal obligation: Processing required for AML compliance, KYC verification, and responses to regulatory or court-ordered requests is carried out on the basis that 93pkr is legally obligated to do so under applicable compliance frameworks.
• Legitimate interests: Processing carried out for fraud prevention, platform security, internal analytics, and responsible gaming monitoring is conducted on the basis of 93pkr's legitimate interests in operating a safe, fair, and compliant platform — subject always to those interests not overriding your fundamental rights and freedoms.
• Consent: Processing carried out for direct marketing communications is conducted on the basis of your consent, which you may withdraw at any time as described in Section 12.

6 Data Sharing

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6.1 93pkr does not sell your personal data. We may share your data with the following categories of third parties solely to the extent necessary for the purposes described in this Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, SadaPay, and cryptocurrency transaction facilitators — for the purpose of executing deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to assist with CNIC validation and age verification as part of our compliance obligations.
• Game software providers: Licensed game studios whose titles are offered on the Platform may receive anonymised session data necessary for game functionality and fairness auditing. No directly identifiable personal data is shared with game studios unless required for dispute resolution.
• IT and infrastructure service providers: Cloud hosting, database, and cybersecurity providers who process data on our behalf under contractual data processing agreements that require them to protect data to the same standards as 93pkr.
• Regulatory and law enforcement authorities: Where required by law, court order, or a binding request from a competent regulatory authority.

6.2 All third parties with whom 93pkr shares personal data are required to implement appropriate technical and organisational security measures and to use the data only for the specific purpose for which it was shared.

7 Cookies & Tracking Technologies

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7.1 93pkr uses cookies and similar tracking technologies — including local storage and session tokens — to operate the Platform, maintain your logged-in session, remember your preferences, and analyse how Pakistani players interact with the site.

7.2 The following categories of cookies are used on the Platform:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens and security cookies. These cannot be disabled without preventing you from using the Platform.
• Functional cookies: Remember your preferences such as language settings and last-used payment method to improve your experience across sessions.
• Analytics cookies: Collect anonymised data about how users navigate the Platform — including pages visited, time on page, and click patterns — to help 93pkr understand usage and improve platform performance.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of 93pkr's marketing campaigns. These are deployed only with your consent.

7.3 You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. Instructions for managing cookies in popular browsers are available through your browser's help documentation.

8 Data Retention

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8.1 93pkr retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by law or compliance obligation. The following general retention periods apply:

• Active account data: Retained for the duration of your account plus a minimum of five (5) years following account closure, in line with standard AML record-keeping requirements.
• KYC documentation: Retained for a minimum of five (5) years from the date of submission or the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Retained for two (2) years from the date of the last interaction, unless the communication is relevant to an ongoing dispute or compliance matter, in which case it is retained until the matter is resolved.
• Technical and usage data: Retained in anonymised or aggregated form for up to two (2) years for analytics purposes.
• Marketing consent records: Retained for as long as you hold an account, and for two (2) years following account closure or withdrawal of consent.

8.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

9 Data Security

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9.1 93pkr implements a layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data at rest, including CNIC documentation and financial records;
• Multi-factor authentication requirements for all internal staff accessing player data systems;
• Role-based access controls ensuring staff can only access data necessary for their specific function;
• Regular third-party penetration testing and vulnerability assessments of Platform infrastructure;
• Automated anomaly detection systems to flag unusual access patterns or potential data breach indicators;
• Secure data disposal procedures for physical and digital media containing personal information.

9.2 While 93pkr takes all reasonable and practicable steps to protect your personal data, no digital platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or interests, 93pkr will notify affected players without undue delay in accordance with applicable notification obligations.

10 Your Rights

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10.1 As a 93pkr player, you have the following rights with respect to your personal data. These rights may be exercised by contacting support at [email protected] with the subject line "Data Rights Request":

10.2 93pkr will respond to all data rights requests within 30 calendar days of receipt. In cases of complexity or high volume, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it within the initial 30-day period.

10.3 Where a request is manifestly unfounded or excessive, 93pkr reserves the right to charge a reasonable administrative fee or decline to respond, providing written reasons for doing so.

11 Children & Minors

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11.1 The 93pkr Platform is strictly for individuals aged 21 years and above. 93pkr does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under the minimum age, that data will be deleted immediately and the associated account will be closed permanently.

11.2 Parents and guardians who believe that a minor in their household may have registered an account with 93pkr are encouraged to contact support immediately at [email protected]. We take all such reports seriously and will investigate and resolve them promptly.

11.3 93pkr employs mandatory CNIC-based age verification as part of the withdrawal process to prevent underage access to real-money gaming services. Players who cannot pass age verification will have their accounts suspended and funds held pending compliance review.

12 Marketing Communications

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12.1 With your consent, 93pkr may send you promotional emails, SMS messages, or in-platform notifications about new games, bonuses, PSL season promotions, cricket betting markets, and other platform updates. Consent for marketing is collected separately at the time of account registration.

12.2 You may withdraw your consent for marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email;
• Adjusting your notification preferences from within your Account settings;
• Contacting support at [email protected] and requesting removal from all marketing lists.

12.3 Withdrawal of marketing consent will not affect the lawfulness of any processing carried out prior to the withdrawal, nor will it affect your ability to continue using the Platform. Operational communications — such as transaction confirmations, account security alerts, and KYC request notifications — will continue to be sent regardless of your marketing preferences as they are necessary for the performance of your contract with 93pkr.

13 Policy Changes

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13.1 93pkr may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable compliance standards. The date of the most recent revision is shown at the top of this document.

13.2 Where changes are material — meaning they affect how we collect, use, or share your personal data in a way that may impact your rights — registered players will be notified by email to their registered address at least 14 days before the changes take effect.

13.3 For non-material changes (such as clarifications of existing language or corrections of typographical errors), the updated Policy will be published on this page without prior notification. We encourage you to review this Policy periodically to stay informed of how 93pkr protects your data.

14 Contact & Data Rights Requests

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14.1 For all privacy-related enquiries, data rights requests, or complaints regarding 93pkr's handling of your personal data, please contact us using the details below:

• Email: [email protected] (subject line: "Privacy Enquiry" or "Data Rights Request")
• Live Chat: Available 24/7 within the Platform

14.2 We aim to acknowledge all privacy-related communications within 48 hours and to provide a substantive response within 30 calendar days. For complex data rights requests, we may require up to 90 days in total, as described in Section 10.2.

14.3 If you are not satisfied with 93pkr's response to a privacy complaint, you may escalate the matter to the appropriate data protection authority or independent dispute resolution body applicable under 93pkr's operating compliance framework.